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Reproduction or photocopying — even for personal use — is prohibited without the publisher’s prior written consent. Consent is hereby granted to reproduce individual articles for personal or internal, but not commercial use, provided that the base fee of U.S. $2 for each copy of the article is paid directly to the Bright Business Media, LLC or to Smart Meetings magazine, 475 Gate 5 Road, Suite 235, Sausalito, CA 94965. For reproduction permission for academic uses such as textbooks and classroom use, please contact

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