Aria Resort & Casino is starting 2016 with a bang, partnering with guests services software company Crave Interactive to roll out tablet computers in all 4,004 guest rooms of their AAA Five Diamond resort on the Las Vegas Strip.
The tablets, which are already available in each guest room, aim to provide guests and groups with an array of services with the tap of a touch screen. Designed specifically for Aria, the tablets allow guests to order room service, spa appointments, schedule breakfast delivery and book reservations for restaurants.
In-room packages that were previously only available by calling the concierge and customizing in-person can now be ordered and tailored to meet guests’ specific needs directly through the tablet.
Hate crawling out of your warm, cozy bed to shut off the lights and draw the shades? The tablet allows you to control all of that and more. You can even set a personalized wake-up call.
Aria Tablets Keep Groups Connected
These Aria tablets are also changing the game for planners and groups, who can share itineraries and exchange multimedia messaging, graphics, and video using the devices. Customized accommodations let group planners and leaders send welcome messages, place meeting agendas and locations, update team members on location changes, and offer special discounts to spas and restaurants.
Each tablet is available in a variety of languages, including English, Chinese, Japanese, Spanish, French, Portuguese, Italian and German.
In-room tablets have become a growing trend in small boutique hotels, but never before has a hotel this size offered the technology.
“This installation is the industry’s largest and together, Crave and Aria are setting new standards in world-class guest service,” said Gareth Hughes, CEO of Crave Interactive. “We are extremely proud to be part of a project that raises the bar for the world’s most technologically-advanced hotel.”
Aria aims to add housekeeping integration capabilities this April that will allow guests to request turndown service, extra towels, pillows, and more.
Further customized services will be available for Deluxe Rooms, Tower Suites and Sky Suites’ guests.