The hospitality industry is constantly talking about future innovation. The next big thing in hotels is always right around the corner. The largest driver of those changes is customer integration; guests want customization and the ability to share their experiences. That means successful hotels will be open to customer review, will be social media-savvy, and will provide their guests the ability to access their amenities on-the-go. Here are some of the ways in which hotels in the future will appease their guests.
Infographic provided by Killarney Hotels