Best Overall Hotel Chain

Best Overall Boutique/
Lifestyle Brand

Best Airline

Best Airport Hotel

Best Attraction/Theme Park

Best Ballroom

Best Beach Hotel

Best Boutique/Lifestyle Hotel

Best City Hotel

Best Coastal Hotel

Best Conference Center

Best Convention Center

Best Conference/Convention Center Hotel

Best Cruise Line

Best Desert Hotel


Best CVB/DMO International

Best DMC

Best Eco/Green Hotel

Best Executive Retreat

Best Family-Friendly Hotel/Resort

Best Gaming/Casino Hotel

Best Golf Resort

Best Historic Hotel

Best Hotel Pool

Best Hotel Spa

Best Incentive Hotel

Best Island Hotel

Best Mountain/Ski Hotel

Best Outdoor Event Space

Best Special Event Venue

See 2020 Featured Winners


Smart Meetings Featured Winners

[Back to top]


ARIA Resort & Casino – Best ECO/Green Hotel

ARIA Resort & Casino offers technologically advanced meeting and pre-function space. As a resort with LEED® Gold certification, your group will breathe clean, refreshing air and enjoy the illumination of beautiful natural light throughout three levels of flexible convention space. Located in the heart of Las Vegas, ARIA presents an enticing array of acclaimed dining, shopping and entertainment options, as well as easy access to The Strip. This is trumped only by an unrivaled commitment to individually tailored service and the utmost personal attention for every industry and any size group.

Austin Convention Center – Best Convention Center

The LEED® Gold-Certified Austin Convention Center is located downtown, just a short walk from vibrant nightlife and 11,000 downtown hotel rooms. The four-level facility spans six city blocks with five contiguous column-free exhibit halls, two ballrooms, and 54 meeting rooms. Our free Wi-Fi allows 20,000 wireless devices to connect simultaneously.
Amy Harris, Director of Sales,
Phone: 512-404-4200

Boise Centre – Best Conference Center

Situated in the heart of energetic and walkable downtown Boise is Idaho’s premier convention center—Boise Centre. With 86,000 sq. ft. of versatile meeting and event space Boise Centre accommodates groups of up to 2,000 people. Just steps away are plentiful hotels, restaurants, breweries, shops, nightlife, and recreation.
Ali Ribordy
Boise Centre, Director of Sales,
Phone 208-489-3608

Caesars Palace – Best Conf./Conv. Center Hotel

The grandeur and lavishness of Caesars Palace extends triumphantly into stately meeting facilities. Its 300,000 sq. ft. of meeting space is comfortably set apart from the casino area, yet remains within easy reach of your attendees. With an outstanding range of flexible venues with countless configuration options to suit any group, large or small, a meeting at Caesars Palace is a most successful event, each and every time.

Edgewood Tahoe Resort – Best Golf Resort

The golf course at Edgewood Tahoe Resort encapsulates everything a golf course can – and should be. Surrounded by the majestic Sierras, sublimely serene Lake Tahoe, and towering pines, the Edgewood golf course is a playable yet challenging masterpiece of sport and nature which has been drawing business-minded visitors since 1968.

Grand Fiesta Americana Coral Beach Cancun – Best Hotel Spa

Located in a spectacular area of Punta Cancun, the award-winning Grand Fiesta Americana Coral Beach Cancun resort offers views of the Caribbean Sea and distinguished luxury in every one of its guest rooms and spaces. This is where art, sculpture and high design come together to offer an authentic world-class experience.


Greater Miami CVB – Best CVB/DMO

Greater Miami and the Beaches is a global destination with a stunning array of dynamic venues and world-class hotels. Breathtaking landscapes and vibrant neighborhoods set the perfect stage for Miami’s innovative art, outdoor adventures, family-friendly attractions and iconic beaches. Miami has everything you need to make your next meeting shine.
800-933-8448 ext. 3071

Hotel del Coronado – Best Beach Hotel

Located on 28 oceanfront acres just 8 miles from the San Diego International Airport (SAN), Hotel del Coronado’s majestic Victorian architecture provides an inspiring backdrop for meetings and events. The Del is San Diego’s only beachfront meeting space that welcomes groups with 65,000 sq. ft. of indoor, outdoor and oceanfront venues.

UNICO 20 ̊87˚ Hotel Riviera Maya – Best Incentive Hotel

Redefining all-inclusive means creating an entirely new kind of immersive experience, one that offers an unfiltered view of modern Mexico and a deep connection to the region. UNICO 20 ̊87˚ Hotel Riviera Maya is a one-of-a-kind, all-inclusive hotel for the sophisticated traveler.

Hyatt Regency Seattle – Best City Hotel

By focusing on Hyatt’s three landmarks of wellbeing—Feel, Fuel and Function—Hyatt Regency Seattle takes this distinction to the next level by focusing on environmental health, as well as guest health. With wellness at the forefront, the hotel is excited to bring new experiences into its guestrooms and meeting space to help guests be their best.

Lied Lodge – Best ECO/Green Hotel

A property of the Arbor Day Foundation, Lied Lodge at Arbor Day Farm serves each group with excellence and environmental stewardship in a safe environment. The 260-acre campus provides a unique setting—from world-class indoor spaces to leafy, open-air vistas where rich conversations and the spirit of collaboration thrive.


Atlantic City can give you the space you need for your future meeting or convention. Events of all sizes will receive world-class treatment from our team. We’re ready for you to come celebrate the many experiences of Atlantic City, New Jersey.
Sandi Harvey, Vice President of Sales

Paris Las Vegas – Best Ballroom

The 140,000 sq. ft. of elegant meeting space fits perfectly within the classic European style of Paris Las Vegas. While the design may be timeless, the facilities incorporate the very latest in business and communication technology, making any event at Paris Las Vegas as dynamic and exciting as it is stylish. Every aspect was carefully conceived to help you create an event that’s as successful for you as it is unforgettable for your guests.

Park MGM – Best Conference Center

MGM Resorts International and Sydell Group have partnered to redefine Las Vegas hospitality with two new distinct hotel experiences: Park MGM and Sydell’s NoMad Hotel. The mix of indoor and outdoor space consists of three distinct areas: The Conference Center, The Madison Meeting Center and The Ideation studio, offering a fresh place for inspiring interaction, connection and collaboration.

Best Overall Hotel Chain


Four Seasons




Marriott International

Best Overall Boutique/ Lifestyle Brand

Andaz Hotels by Hyatt

Irvine Company

Kimpton Boutique Hotels & Restaurants

Pendry Hotels

Woodside Hotel Group

Best Airline

Alaska Airlines

American Airlines

Delta Airlines

Southwest Airlines

United Airlines

Best Airport Hotel

Fairmont Vancouver Airport

Grand Hyatt at SFO

Hilton Boston Logan Airport

Renaissance Atlanta Airport Gateway Hotel

TWA Hotel

Best Attraction/Theme Park

Mall of America

Monterey Bay Aquarium

Universal Orlando Resort

Walt Disney World

Best Ballroom

Hyatt Regency Lake Washington at Seattle’s Southport

Paris Las Vegas Hotel & Casino

Renaissance Dallas at Plano Legacy West Hotel

Seaport Hotel

The Ritz-Carlton Washington, D.C.

Best Beach Hotel

Four Seasons Resort The Biltmore Santa Barbara

Hard Rock Hotel Atlantic City

Hotel del Coronado, Curio Collection by Hilton

Kiawah Island Golf Resort

NIZUC Resort & Spa

The Ritz-Carlton Bacara, Santa Barbara

The Westin Grand Cayman Seven Mile Beach Resort & Spa

Best Boutique/Lifestyle Hotel

Belmond El Encanto

Hotel San Luis Obispo

Kimpton Hotel Monaco Washington D.C.

La Cantera Resort & Spa

LondonHouse Chicago, Curio Collection by Hilton

The Brazilian Court Hotel

Best City Hotel

Fairmont San Francisco

Hyatt Regency Seattle

Hyatt Regency St. Louis at the Arch

Kimpton EPIC Miami

The Post Oak Hotel at Uptown Houston

Best Coastal Hotel

Grand Hyatt Kauai Resort & Spa

Monarch Beach Resort

Naples Grande Beach Resort

The King and Prince Beach and Golf Resort

Best Conference Center

Boise Centre

Convene 16 West Adams Street

etc.venues – 360 Madison

Monterey Conference Center

Park MGM Las Vegas

The National Conference Center, Leesburg VA

Best Convention Center

Austin Convention Center

Gaylord Texan Resort & Convention Center

Greater Columbus Convention Center

Huntington Convention Center of Cleveland

Long Beach Convention & Entertainment Center

Mandalay Bay Convention Center

Salt Palace Convention Center

Best Conference/Convention Center Hotel

Caesars Palace Las Vegas Hotel and Casino

Gaylord National Resort & Convention Center

Hilton Anaheim

Hyatt Regency Denver at Colorado Convention Center

Rosen Shingle Creek

The Broadmoor

Best Cruise Line

Celebrity Cruises

Holland America Line

Hornblower Cruises & Events

Norwegian Cruise Line

Royal Caribbean International

Best Desert Hotel

Fairmont Scottsdale Princess

Hyatt Regency Tamaya Resort and Spa

JW Marriott Desert Springs

JW Marriott Las Vegas Resort and Spa

Renaissance Esmeralda Indian Wells

The Phoenician, A Luxury Collection Resort, Scottsdale


Destination DC

Discover The Palm Beaches Florida

Greater Miami Convention & Visitors Bureau

Greater Palm Springs Convention & Visitors Bureau

Meet AC

Memphis Tourism

Visit Anaheim

Visit Baltimore

Visit Denver

Visit Newport Beach

Visit Orlando, Florida

Visit Seattle

Visit SLO California

Best CVB/DMO International

Banff & Lake Louise Tourism

Business Events Toronto

Costa Rica Tourism Board

Los Cabos Tourism Board

Nassau Paradise Island The Bahamas

Tourism Australia

Tourism Montreal

Tourism New Zealand

Vancouver Convention and Visitors Bureau

Best DMC

360 Destination Group, Hollywood and Florida

ACCESS Destination Services

Hello! Destination Management

Hosts Global DMC

Ovation Global DMC


Best Eco/Green Hotel

Arbor Day Farm Lied Lodge and Conference Center

ARIA Resort & Casino

Hyatt Regency Maui Resort & Spa

Oregon Convention Center

Portola Hotel & Spa at Monterey Bay

The Lodge at Gulf State Park, a Hilton Hotel

Best Executive Retreat

Boulders Resort & Spa Scottsdale, Curio Collection by Hilton

Montage Resort & Spa Laguna Beach

Salamander Resort & Spa

Solage, Auberge Resorts Collection

Stein Eriksen Lodge Deer Valley

The Hotel Hershey

Villas of Grand Cypress Florida

Best Family-Friendly Hotel/Resort

Aulani, A Disney Resort & Spa – Ko Olina

Big Cedar Lodge

Great Wolf Resorts

Hershey Lodge

Hyatt Regency Lost Pines Resort and Spa

Kalahari Resorts and Conventions

Sun Valley Resort

The Westin Cape Coral Resort at Marina Village

Best Gaming/Casino Hotel

Inn of the Mountain Gods Resort & Casino

Ocean Casino Resort Atlantic City


Red Rock Casino Resort and Spa

The Venetian Resort Las Vegas

Wynn Las Vegas and Encore

Best Golf Resort

Edgewood Tahoe

Grand Geneva Resort & Spa

Grand Traverse Resort & Spa

Park Hyatt Aviara Resort, Golf Club and Spa

PGA National Resort and Spa

Trump National Doral Miami


Best Historic Hotel

Amway Grand Plaza, Curio Collection by Hilton

Fairmont Chateau Lake Louise

Fairmont Le Chateau Frontenac

Fairmont The Queen Elizabeth

Hotel Monteleone

The Sagamore Resort on Lake George

Best Hotel Pool

Atlantis Paradise Island Bahamas

Fontainebleau Miami Beach

Four Seasons Resort Orlando at Walt Disney World Resort

Hyatt Regency Scottsdale Resort and Spa at Gainey Ranch

JW Marriott Miami Turnberry Resort & Spa

Omni Rancho Las Palmas Resort & Spa


Best Hotel Spa

Grand Fiesta Americana Coral Beach Cancún

Miraval Arizona Resort & Spa

The Spa at Colonial Williamsburg

Waldorf Astoria Los Cabos Pedregal

Best Incentive Hotel

One & Only Palmilla

Resort at Pelican Hill

Sea Island Resort

The Breakers Palm Beach

UNICO 20N 87W – Riviera Maya

Best Island Hotel

El Conquestador Puerto Rico

Fairmont Kea Lani

Four Seasons Resort Nevis

Grand Hyatt Baha Mar

The Kahala Hotel & Resort

Best Mountain/Ski Hotel

Four Seasons Resort and Residences Jackson Hole

Stoweflake Mountain Resort & Spa

Teton Mountain Lodge and Spa

The St. Regis Deer Valley

The Westin Riverfront Resort & Spa, Avon, Vail Valley

Best Outdoor Event Space

Carneros Resort & Spa Napa

Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Eau Palm Beach Resort and Spa

Napa Valley Wine Train

Best Special-Event Venue

Folktale Winery and Vineyards

Hotel Colonnade Coral Gables, an Autograph Collection Hotel

Pronghorn Resort